Patients Know Best

A new digital record to manage kidney care

We have signed an important deal with Patients Know Best (PKB) to re-platform our national patient-facing system PatientView to the PKB personal health records platform.

This new system offers patients and their professional teams advanced features and functionality including increased security, care planning, team-based messaging and an ecosystem of integrated wearable and monitoring devices to support clinical transformation.

To support you through the transition of moving from PatientView to PKB, please download and share this guide or visit the PKB website to register.

A guide on how to deploy PKB for renal teams is available here.

Update 24/04/2024

PKB receives daily data from kidney centres via a system called the UKRDC, which is run by the UK Kidney Association (UKKA). NHS England has asked kidney centres to update their computer systems to enhance how data is provided to the UKRDC.

This update means that more of the data the UKKA uses for audit and research will be received daily, in a similar way to how your test results are sent now. This will allow more timely assessment of patient care and help support vital research to improve patient outcomes.

The updates will be scheduled during 2024 and 2025. Patients will be informed by their kidney centre about the timing of the system updates. During the update period, the flow of data to PKB may be paused for 1-2 days, and there may be some issues around this time – such as being alerted for the same results twice.

We regret any disruption, and are trying to minimise this, but recognise this is an important step towards the enhancement of research by the UKKA.

If you have any queries about either your test results generally or the update process, please contact your local kidney centre.

Update 20/09/2023

Scottish Health Boards: Patients in Grampian, Tayside, and Lothian can now access Patients Know Best. More information will be available on the status of Highlands and Lanarkshire shortly.

Update 24/07/2023

We are aware that some renal patients do not like PKB’s current test display page and would prefer to see their latest results in a single table. PKB takes feedback very seriously and has been working on new designs with many of their users, including kidney patients.  

We are delighted to share that a new table display option for results goes live in August. This will be the default display, but patients also have the option to view the graph which shows result trends over time.

PKB has listened to patients and implemented a very thorough process to address their concerns. Further updates are planned as part of a continuous improvement programme. We thank patients for their patience and hope they will value the new display with the increased choice and functionality that PKB offers. More information about the changes and new display can be found here. 


Frequently Asked Questions for Patients


Patients Know Best is the largest provider of Personal Health Records (PHRs) in Europe and is currently contracted for over 12 million patients in the UK.

For nearly 20 years, people with kidney disease have been able to see their test results online via PatientView (PV). When PV was first established, kidney information systems were more advanced than other medicine specialities, but now the information landscape and confidentiality rules around systems using patient information have changed. Ensuring that PV could achieve the latest demanding criteria for data security would be a complicated process. 

The rebuilding and upgrading of PV would be expensive and the ongoing maintenance challenging. Bringing the viewer in line with current standards was better supported by an independent company that already has an excellent security set-up. The UKKA are now working with Patients Know Best (PKB) to provide the security and advanced functionality required.

PKB is a well-established Personal Health Record provider hosting records for over 12 million people in the UK. Their platform offers patients and their kidney teams important enhancements in functionality. These include care planning, a symptom tracker, an appointments diary, a file of your important letters and additional data if the hospitals you attend, or your GP surgery, make use of PKB.

Patient information in PKB are encrypted records and PKB is prohibited from further use of the data, including sharing with third parties not engaged in patient care, or selling it.

If you currently use PatientView in England, your record will stop being updated with data from January 2023. For Northern Ireland and Scotland, this will stop on the 14th August 2023. 

If you do not already have a PKB account, to continue to receive your data, and access many more tools to help you manage your health, please sign up to PKB and access your record here.

If you already have a PKB account, please connect yourself to the UKKA team via this link, and click share

Please find a support guide here, and follow this from step 2.

If you need any support during the sign-up process, you can email for additional guidance.

PatientView will stop being updated with data and will be closed from the 14th August 2023. 

Kidney patients wanting to continue to access test results and communicate with their care teams need to join PKB.

If you need some help adjusting to the new platform, be sure to check out this handy guide to switching from PatientView to Patients Know Best. It has step-by-step instructions and screenshots of where to find your messages, results, care plans, appointments and more.

You can also watch this useful short video on how to access your test results. 

Ranges often vary due to differences in how laboratories perform their tests, which is why laboratories send reference ranges for each test result. Until the healthcare organisation responsible for your kidney centre sends these reference ranges to the UKKA, we are unable to send these onward to PKB to display alongside your test results. However, the UKKA is now providing PKB with standard ranges for select tests as follows:

  • Sodium
  • Haemoglobin
  • Albumin Creatinine Ratio in urine (ACR)
  • Protein/Creatinine ratio in urine (PCR)
  • Cholesterol
  • HbA1c
  • Phosphate
  • eGFR
  • Creatinine
  • Potassium
  • Urea

We’re sorry if you haven’t been informed about the PatientView to Patients Know Best transition yet. 

All renal units and clinical directors of these renal units in England have been contacted and informed, and your care team should let you know and be able to support you. If you are a patient in Wales you will be contacted by email or letter regarding the transition. If you are a patient in Northern Ireland your local unit will be in touch via email or letter to confirm how to register. If you are a patient in Scotland, your local unit will contact patients via email or letter to confirm how to register. 

We are continuing to work with kidney patient charities including Kidney Care UK and the National Kidney Federation to share the news of the switch.

Yes, patients were consulted on the switch from PatientView to Patients Know Best. It was also discussed and approved via the UKKA Patient Council.

PKB continues to listen to and engage with kidney patients and will be making improvements and updates following their feedback.

When the switch to Patients Know Best is finalised, it will be the only personal health records platform dedicated to kidney patients. The new system, although visually different, offers advanced features and functionality as well as increased security. UKKA along with Patients Know Best continues to listen to and engage with kidney patients and will be making improvements and updates following their feedback.


Frequently Asked Questions for units and healthcare professionals


Our UK Renal Registry (UKRR) IT staff have developed a data flow that will send the PatientView (PV) data in the current PV file feeds, or RDA feeds (for those sites who have already started sending UKRDC feeds), to PKB in the required format. This is where the data will be displayed for patients when signing on to the PKB system.

The UK Renal Registry will not be contacting patients directly. After email addresses on PatientView have been validated, patients will be sent an email from their Renal Unit or from PKB.

There will be no additional financial cost to trusts for the routing of the PatientView or RDA data flow to PKB.

This arrangement will be valid for 5 years.

If a Trust or Renal Unit signs up directly with PKB, the annual PV fee that is currently charged by the UKKA/RA will cease and the Trust will be left to negotiate a contract with PKB. It will be the responsibility of the Trust and Renal Unit to extract data from the Renal IT system and send directly to PKB.

If a Renal Unit decides not to sign up to PKB, the annual Patient View fee per RRT patient will still be payable to the UKKA/RA.

A detailed guide for current PatientView users to demonstrate how to use their Patients Know Best record and where to find corresponding features that are currently used in PatientView is available here.

A new flow of data from PKB to the UK Renal Registry has been developed and this will, in the first instance, be for the information currently displayed in PV, which is mainly test results from laboratories.

There should be no additional financial impact on trusts where the renal system is already integrated with PKB. Where the renal system is not integrated into PKB, there will be an impact on patients, as renal specific data will not be available in the PKB feed and there may be a cost involved to units for PKB to integrate the data.

There may also be some capacity requirement for IT staff in trusts and renal units to assist with the mapping of data items for the data flow to the UKRR.

Over the coming months, members of the UKRR and PKB teams will contact your renal unit and trust to initiate the integration work required.

  • Yes, PDFs, Word documents and other files all work.
  • They work on the patient’s chosen device including smartphones.
  • The letters appear on the events and messages page
  • Registration will be through local renal teams onboarding patients using one of PKB’s registration processes.
  • These include mass registration using a spreadsheet to upload email addresses and using a Trust’s existing processes for onboarding non-renal patients using PKB.
  • Existing registered users of PKB with a PatientView NHS number will automatically receive their data with no effort by their renal unit.
  • Yes, PKB already tracks consent to contact for research, and the patient’s preferred communication channels.
  • Trusts can achieve significant cost savings in postage.


NICE accredited clinical practice guidelines 

Available here

25th Annual Report

Analyses about the care provided to patients at UK renal centres.

Read the report

2022 UKRR AKI Report

A report on the nationwide collection of AKI warning test scores. 

Read the report