PatientView ➜ Patients Know Best

A new digital record to manage kidney care

We have signed an important deal with Patients Know Best (PKB) to re-platform our national patient-facing system PatientView to the PKB personal health records platform.

This 5-year agreement will improve the existing security and functionality of the current system, which was one of the first patient portals in the UK.

This new system offers patients and their professional teams advanced features and functionality including increased security, care planning, team-based messaging and an ecosystem of integrated wearable and monitoring devices to support clinical transformation.

To support patients through the transition of moving from PatientView to PKB, please download and share this guide on where you can continue to find the information you need.

A guide on how to deploy PKB for renal teams is available here. 

A list of live sites now sending patients their renal data can be found here.


Patients Know Best is the largest provider of Personal Health Records (PHRs) in Europe and is currently contracted for over 12 million patients in the UK.

Our UK Renal Registry (UKRR) IT staff have developed a data flow that will send the PatientView (PV) data in the current PV file feeds, or RDA feeds (for those sites who have already started sending UKRDC feeds), to PKB in the required format. This is where the data will be displayed for patients when signing on to the PKB system.

There will be no additional financial cost to trusts for the routing of the PatientView or RDA data flow to PKB.

This arrangement will be valid for 5 years.

If a Trust or Renal Unit signs up directly with PKB, the annual PV fee that is currently charged by the UKKA/RA will cease and the Trust will be left to negotiate a contract with PKB. It will be the responsibility of the Trust and Renal Unit to extract data from the Renal IT system and send directly to PKB.

If a Renal Unit decides not to sign up to PKB, the annual Patient View fee per RRT patient will still be payable to the UKKA/RA.

The UK Renal Registry will not be contacting patients directly. After email addresses on PatientView have been validated, patients will be sent an email from their Renal Unit or from PKB.

If you currently use PatientView, eventually your record will stop being updated with data. If you do not already have a PKB account, to continue to receive your data, and access many more tools to help you manage your health, please sign up to PKB and access your record here.

If you already have a PKB account, please connect yourself to the UKKA team via this link, and click share

Please find a support guide here, and follow this from step 2.

If you need any support during the sign-up process, you can email for additional guidance.

A detailed guide for current PatientView users to demonstrate how to use their Patients Know Best record and where to find corresponding features that are currently used in PatientView is available here.

A new flow of data from PKB to the UK Renal Registry has been developed and this will, in the first instance, be for the information currently displayed in PV, which is mainly test results from laboratories.

There should be no additional financial impact on trusts where the renal system is already integrated with PKB. Where the renal system is not integrated into PKB, there will be an impact on patients, as renal specific data will not be available in the PKB feed and there may be a cost involved to units for PKB to integrate the data.

There may also be some capacity requirement for IT staff in trusts and renal units to assist with the mapping of data items for the data flow to the UKRR.

Over the coming months, members of the UKRR and PKB teams will contact your renal unit and trust to initiate the integration work required.

  • Yes, PDFs, Word documents and other files all work.
  • They work on the patient’s chosen device including smartphones.
  • The letters appear on the events and messages page
  • Registration will be through local renal teams onboarding patients using one of PKB’s registration processes.
  • These include mass registration using a spreadsheet to upload email addresses and using a Trust’s existing processes for onboarding non-renal patients using PKB.
  • Existing registered users of PKB with a PatientView NHS number will automatically receive their data with no effort by their renal unit.
  • Yes, PKB already tracks consent to contact for research, and the patient’s preferred communication channels.
  • Trusts can achieve significant cost savings in postage.



While we continue to transition to this new platform, patients can continue to utilise their PatientView accounts. 

PatientView (PV) gives patients information about their own care, including blood test results, medications and clinic letters, along with information about their diagnosis and treatments. The information is taken from the renal computer systems within hospitals and is updated on a daily basis. Patients can also enter their own results for blood pressure, weight and glucose. These can then be seen by the doctors in their renal centre, which improves monitoring without the patient attending clinic. There is a messaging system that patients can use to send and receive messages from their centre and surveys can be set up and carried out online with the aim of improving care.

Patients must give written consent for their information to be sent to PV.

All renal centres and units in the UK (except Addenbrooke's, Cambridge and Imperial, West London) participate in PV.

Patients can ask their centre administrators to set them up with a username and password or can go to and click on 'I want to join’. There is no charge for patients – funding for PV comes directly from the renal centres.

The PV mobile app launched in 2018 and affords the quickest way to access health records.

PV mobile for IOS on iTunes store (for  iPhone, iPad)

PV mobile for Android on Google Play store

For support please get in contact


NICE accredited clinical practice guidelines 

Available here

23rd Annual Report

Analyses about the care provided to patients at UK renal centres.

Read the report


A report on the nationwide collection of AKI warning test scores. 

Read the report